WhatsApp CRM
Connect WhatsApp conversations to customer profiles, opportunities, tasks, and pipeline stages with ChatAman WhatsApp CRM.
Practical AI assistance
Faster help for customers, with your team in control
ChatAman combines AI and automation tools that reduce repetitive work with workflows that keep sensitive cases and final decisions under human oversight.
What you gain
- Assistance with response drafting and context summaries.
- Rules for routing, escalation, and human handoff.
- An organized knowledge foundation your team can improve.
How to start
- Define use cases and trusted sources.
- Configure answer, review, and escalation rules.
- Monitor outcomes and improve knowledge and instructions.
Frequently asked questions
Does AI replace customer service agents?
The goal is to assist with repetitive work and information retrieval while handing cases to people when needed.
Can I restrict what the assistant answers?
Yes. Knowledge, rules, and handoff flows can be designed around your organization policy.
How do I maintain response quality?
Start with a clear scope, review outcomes, and update knowledge and instructions using real customer questions.
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